Code of Federal Regulations · Section
§ 102-117.105 — -117.105 Tsp Performance Expectations
41 C.F.R. § 102-117.105
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Agencies are required to ensure that TSPs deliver consistent, satisfactory service that meets their transportation needs. At a minimum, monitor—
(a) On-time delivery rates;
(b) Accuracy of billing, including overcharges or undercharges;
(c) Frequency of claims filed;
(d) Shipment rejection rates; and
(e) Responsiveness to shipment tracing requests.
Authorizing Statute
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Payment for transportation31 U.S.C. § 3726
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Administrative40 U.S.C. § 121
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Services for executive agencies40 U.S.C. § 501
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Government-financed air transportation49 U.S.C. § 40118
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Cargoes procured, furnished, or financed by the United States Government46 U.S.C. § 55305